FAQs

Are your products natural?

Yes! Our entire Aware Sensitive product range is proudly made from naturally derived and vegan ingredients. Aware Sensitive Washing Powder has no fragrances, enzymes, phosphates or optical brighteners in this product. It is palm oil free and cruelty free, and the surfactants (detergents) are made from coconut oils and sugar and the washing sodas are made from salt and limestone. All of our ingredients in Aware Sensitive have been chosen for the minimal impact to the environment as well as human health.

Where can I buy your products?

You can find selected Aware Sensitive products at major supermarkets including Coles and Woolworths, and also in some independent stores across Australia. Find out where you can find each specific product stockist here. Please note that not all supermarket locations may have your desired product in stock, so we always recommend checking with the individual store before visiting!

Can I buy your products online?

At this stage we don't have our ranges available online on our website, however you can find selected products at Coles and Woolworths, and sometimes on Catch.

I can’t find your products at my local supermarket.

Thank you for trying to support Aware Sensitive! Unfortunately some supermarkets don't stock our products, which is a decision that is made by the Buyers of the store. Some of our customers have had some luck when they speak to their local store manager and specifically request for our products. People power really works in these situations so we do encourage our customers to try! You can also contact us with your postcode and the product you are looking for, and our customer service team will do their best to locate your nearest stockist.

Where are your products made?

The Aware Sensitive range is proudly manufactured in Melbourne, Australia. Thank you for supporting Aussie made and owned products!

Do you sell refills or in products in bulk?

We would be thrilled to be able to offer refill options to our customers. Unfortunately we cannot convince the large supermarket chains to stock any refill packs. You will see it's not only our brands, but many others, that also cannot get refills on shelf. This is due to consumer demand - which plays a huge factor in the supermarket's decision making - not enough of us buy refills to justify space on shelf apparently! We need to rely on our customers to put some pressure on these companies to start stocking refill packs so that the triggers and bottles can be used multiple times. In the mean time, you may be able to order some our products in a bulk pack directly from our customer service team. Please contact us for a quotation.

Are your products septic safe?

All of our products are septic and grey water safe. They are naturally derived and not harmful to the earth.

Are your products recyclable?

Our laundry powders are fully biodegradable and made from cardboard packaging. Our laundry liquid plastics are fully recyclable PET (1) and HDPE(2) which are both readily recyclable across all councils in Australia and this plastic is then re-used in making new bottles in the future, and we are continuing to use more recycled plastic content in our bottles. We don’t use micro fine plastics and all our packs can be re-used where applicable.

Aware Sensitive has been endorsed by Planet Ark since 2008. Part of the benefit to you as a consumer is that Planet Ark will only endorse our products if we meet certain specific requirements in relation to recycling and packaging etc. We then donate a portion of every sale back to Planet Ark so they can continue their great work in educating Australians about the environment (and to date we have donated over $750,000 to Planet Ark thanks to customers like yourself!).

Why doesn’t your laundry powder include a scoop?

Our Aware Sensitive Washing Powders do not include a scoop in our packs due to our eco-friendly stance of our company ethos, and the wastage and environmental impact that plastic scoops cause. Our customers re-use their scoops or a dedicated measuring spoon. We are happy to mail out a complimentary recommended dosage scoop if you don't have either - please contact us with your details so we can mail one out to you!

What can I wash with your laundry powder?

Our laundry powder is safe for whites and colourfast fabrics.

Is Aware Laundry Powder suitable for washing woollens?

Great question. We don't recommend our powder (or any laundry powder for that matter) to wash your woollens with. Alternatively we would recommend the use of our Aware Sensitive Laundry Liquid instead. It is currently available at Coles supermarkets and includes rose essential oil for a beautifully subtle scent, and approved by the National Asthma Council of Australia's Sensitive Choice program.

Are there differences in the formulation and fragrance for the Aware Sensitive laundry liquid?

The new improved Aware Sensitive Laundry Liquid launched in 2019 with a formulation has been dermatologically tested in house, endorsed by the National Asthma Foundation with the added timeless scent of low allergen rose essential oil! It has been designed to clean clothes thoroughly, with gentle surfactants and it  creates a beautiful laundry ambience in a handy, easy pour no mess and no fuss 1.25 litre bottle. The ingredients have not changed , other than the rose essential oil and it is now a more gentle formulation.

I’m having trouble dissolving the laundry powder.

This may have occurred because our powders do not contain the "free-flowing" agents or fillers that other less environmentally responsible brands contain. Therefore, to combat this we do recommend dissolving the powder in warm water before adding to your clothes (as per our pack instructions). We also recommend considering adding less powder to the load.